FAQ

No, unfortunately we only sell in Turkey. We plan to sell abroad in the future as demand increases.

Our products are usually shipped and delivered within 1-3 business days after the order is placed. Then, the cargo is delivered to the customer's address within 7-14 days.

As Valeriza company, we have been serving in the e-commerce sector for 1 year. We have worked with thousands of customers and hundreds of companies so far. In addition to being a taxpayer registered with the Turkish Chamber of Commerce, we work with Iyzico , which offers the most reliable payment infrastructure in Turkey. You can contact us 24/7 for detailed information and communication.

Partially yes, the most important thing to note is that the order must not have been removed from its original packaging, must not have been used or damaged, otherwise the returns offered to us will not be accepted. You have 14 days after receiving the order to return it, returns from customers who exceed the period will not be accepted. For the return process, our customer must ship the product to us, after the product reaches us, the product will be examined within 7 business days and the money will be deposited into our customer's account.

If your order arrives faulty, incorrect, damaged or in any unexpected way, you can contact us immediately and make a return / exchange.